RevenueStack Refund Policy

This Refund Policy explains the cancellation, refund, and billing practices applicable to purchases of RevenueStack, a service operated by GetSasa Classified Limited, a company based in Kenya.

This Refund Policy should be read together with our Terms & Conditions and Privacy Policy.

For questions regarding billing, cancellations, or refunds, contact us at hello@revenuestack.app.

1. General Refund Policy

Except where otherwise expressly stated by RevenueStack or required by applicable law, all payments made for RevenueStack are non-refundable.

This includes payments for monthly subscriptions, annual subscriptions, lifetime or founder plans, upgrades, and other paid RevenueStack products or services.

We encourage you to review the features, pricing, billing frequency, plan limitations, and other applicable details before completing a purchase.

2. Subscription Cancellations

You may cancel a recurring RevenueStack subscription at any time through the available account or billing functionality.

Unless otherwise required by applicable law, cancelling your subscription does not immediately terminate access to the paid Services.

Your paid access will generally continue until the end of your current billing period, after which your subscription will not renew.

For example, if you purchase a monthly subscription and cancel halfway through the month, you will generally retain access until the end of that monthly billing period.

3. No Prorated Refunds

Unless required by applicable law, RevenueStack does not provide prorated refunds or credits for:

• partially used subscription periods;
• unused subscription time;
• unused features;
• unused applications or connected accounts;
• unused deployments or deployment allowances;
• unused AI or MCP usage;
• failure to use your RevenueStack account;
• downgrading a subscription;
• disconnecting an integration; or
• cancelling before the end of a billing period.

4. Monthly Subscriptions

Monthly subscriptions are billed according to the billing cycle displayed when you purchase your plan.

If you cancel a monthly subscription, cancellation generally takes effect at the end of your current paid billing period.

Payments already made for the current billing period are generally non-refundable.

5. Annual Subscriptions

Annual subscriptions are billed in advance for the applicable annual subscription period.

If you cancel an annual subscription before the end of that period, your subscription will generally remain active until the end of the period for which you have already paid.

Cancellation prevents the subscription from renewing for another annual term.

Unless required by applicable law, we do not provide a prorated refund for the unused portion of an annual subscription.

6. Lifetime and Founder Plans

RevenueStack may occasionally offer lifetime, Founder Lifetime, early-adopter, or similar one-time purchase plans.

Unless otherwise expressly stated at the time of purchase or required by applicable law, payments for these plans are non-refundable.

Before purchasing a lifetime or founder plan, you should carefully review the features and conditions associated with the offer.

For purposes of RevenueStack plans, "lifetime" is subject to the definition and conditions contained in our Terms & Conditions and does not necessarily mean the lifetime of the purchaser.

7. Automatic Renewals

Recurring RevenueStack subscriptions may automatically renew at the end of each applicable billing period unless cancelled before renewal.

You are responsible for cancelling your subscription before its next renewal if you do not wish to continue using a paid plan.

Unless otherwise required by applicable law, failure to cancel before a scheduled renewal does not automatically entitle you to a refund of the renewal charge.

8. Free Plans and Free Access

If RevenueStack provides a free plan, free access, promotional access, credits, or other services for which you have not paid, there is no monetary amount to refund.

Unused free allowances, credits, deployments, AI usage, MCP usage, or other free benefits generally have no cash value unless expressly stated otherwise.

9. Upgrades and Downgrades

If you upgrade or downgrade your RevenueStack plan, any billing adjustment will be handled according to the terms displayed during the change and the applicable billing system.

Changing plans does not automatically create a right to a refund for amounts previously paid.

10. Third-Party Service Problems

RevenueStack integrates with third-party services such as Apple App Store Connect, Google Play Console, Stripe, and Paddle.

Unless otherwise required by applicable law, refunds are not automatically provided because:

• a third-party service is temporarily unavailable;
• a third-party API experiences an outage;
• a third-party provider changes its API;
• a connected account has insufficient permissions;
• credentials supplied by you are invalid or expired;
• a third-party platform rejects a deployment;
• a deployment fails because of a third-party restriction; or
• a third-party service changes or removes functionality outside RevenueStack's reasonable control.

This does not affect any rights you may have where RevenueStack itself fails to provide a paid service in circumstances where applicable law requires a remedy.

11. Deployment and Configuration Decisions

RevenueStack may allow users to make changes to subscription products, pricing, base plans, offers, territories, and other configurations.

You are responsible for reviewing changes before authorizing live deployments.

A pricing or configuration decision made or approved through your RevenueStack account does not, by itself, entitle you to a refund of your RevenueStack subscription.

This includes configurations created with the assistance of AI, automation, MCP functionality, PPP pricing tools, or other RevenueStack features.

12. Technical Problems

If you experience a technical problem with RevenueStack, please contact us at hello@revenuestack.app so we can investigate.

The existence of a bug, temporary outage, or technical issue does not automatically create a right to a refund unless applicable law provides otherwise.

Where appropriate, we may attempt to resolve the issue, restore access, provide an account adjustment, issue a credit, or provide another reasonable remedy at our discretion and subject to applicable law.

13. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same purchase or that a billing error occurred, contact us promptly at:

hello@revenuestack.app

Please provide enough information for us to identify the transaction, but do not send full payment card numbers or sensitive payment credentials by email.

We will investigate legitimate billing errors and take appropriate action.

14. Exceptional Refunds

Although payments are generally non-refundable, RevenueStack may, at its discretion and where permitted by law, provide a refund, credit, account adjustment, or other accommodation in exceptional circumstances.

Any voluntary refund or accommodation provided in one case does not create an obligation to provide the same or similar refund in another case.

15. Refunds Required by Law

Nothing in this Refund Policy is intended to exclude, restrict, or waive any refund, cancellation, withdrawal, or consumer protection right that cannot legally be excluded.

If the laws applicable to your purchase provide you with a mandatory right to a refund, cancellation, withdrawal, or other remedy, those rights will continue to apply regardless of provisions in this Refund Policy stating that payments are non-refundable.

Where there is a conflict between this Refund Policy and a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

16. Payment Processing by Paddle

RevenueStack uses Paddle to process payments for RevenueStack purchases and subscriptions.

Depending on your transaction, Paddle may act as the merchant of record and may handle payment processing, invoices, taxes, billing information, and certain refund-related processes.

A refund approved by RevenueStack may therefore need to be processed through Paddle and may also be subject to applicable payment-processing procedures.

The time required for an approved refund to appear on your original payment method may depend on Paddle, your payment provider, your bank, your country, and the payment method used.

17. Chargebacks and Payment Disputes

If you believe a RevenueStack charge is incorrect, we encourage you to contact us first at hello@revenuestack.app so that we can investigate the issue.

Nothing in this section prevents you from exercising any lawful rights available through your bank, card issuer, payment provider, Paddle, or applicable consumer protection laws.

Fraudulent or abusive payment disputes may result in suspension or termination of RevenueStack access where permitted by applicable law.

18. Account Termination

If you voluntarily delete your RevenueStack account while a paid subscription remains active, deleting the account does not automatically entitle you to a refund for unused subscription time.

You should review and manage your subscription before deleting your account.

If RevenueStack suspends or terminates an account because of a material violation of our Terms & Conditions, amounts already paid are generally non-refundable to the extent permitted by applicable law.

19. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to RevenueStack, our billing practices, our products, applicable laws, or payment-processing requirements.

When we update this policy, we will revise the "Last Updated" date above.

Changes will not retroactively remove refund or consumer rights that you are legally entitled to.

20. Contact Us

For questions, billing concerns, cancellation issues, or refund requests, contact:

RevenueStack Operated by GetSasa Classified Limited Country: Kenya Website: revenuestack.app Email: hello@revenuestack.app

When contacting us regarding a payment, include the email address associated with your RevenueStack account and sufficient transaction information for us to identify the payment.

Please do not send passwords, API keys, service-account credentials, or complete payment card information by email.

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